You need to develop a web-based AI solution for a customer support system. Users must be able to interact with a web app that will guide them to the best resource or answer. Which service should you use?
A. Custom Vision
B. QnA Maker
C. Translator Text
D. Face
QnA Maker is a cloud-based API service that lets you create a conversational question-and-answer layer over your existing data. Use it to build a knowledge base by extracting questions and answers from your semi-structured content, including FAQs, manuals, and documents. Answer users' questions with the best answers from the QnAs in your knowledge base-automatically. Your knowledge base gets smarter, too, as it continually learns from user behavior. Incorrect Answers: A: Azure Custom Vision is a cognitive service that lets you build, deploy, and improve your own image classifiers. An image classifier is an AI service that applies labels (which represent classes) to images, according to their visual characteristics. Unlike the Computer Vision service, Custom Vision allows you to specify the labels to apply. D: Azure Cognitive Services Face Detection API: At a minimum, each detected face corresponds to a faceRectangle field in the response. This set of pixel coordinates for the left, top, width, and height mark the located face. Using these coordinates, you can get the location of the face and its size. In the API response, faces are listed in size order from largest to smallest. Reference: https://azure.microsoft.com/en-us/services/cognitive-services/qna-maker/
Question 152
Which AI service should you use to create a bot from a frequently asked questions (FAQ) document?
A. QnA Maker
B. Language Understanding (LUIS)
C. Text Analytics
D. Speech
Question 153
HOTSPOT - To complete the sentence, select the appropriate option in the answer area. Hot Area:
With Microsoft's Conversational AI tools developers can build, connect, deploy, and manage intelligent bots that naturally interact with their users on a website, app, Cortana, Microsoft Teams, Skype, Facebook Messenger, Slack, and more. Reference: https://azure.microsoft.com/en-in/blog/microsoft-conversational-ai-tools-enable-developers-to-build-connect-and-manage-intelligent-bots
Question 154
Which scenario is an example of a webchat bot?
A. Determine whether reviews entered on a website for a concert are positive or negative, and then add a thumbs up or thumbs down emoji to the reviews.
B. Translate into English questions entered by customers at a kiosk so that the appropriate person can call the customers back.
C. Accept questions through email, and then route the email messages to the correct person based on the content of the message.
D. From a website interface, answer common questions about scheduled events and ticket purchases for a music festival.
Question 155
HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. a telephone answering service that has a pre-recorder message
B. a chatbot that provides users with the ability to find answers on a website by themselves
C. telephone voice menus to reduce the load on human resources
D. a service that creates frequently asked questions (FAQ) documents by crawling public websites
B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body. C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is a critical facet of any customer-facing communications strategy. Incorrect Answers: D: Early bots were comparatively simple, handling repetitive and voluminous tasks with relatively straightforward algorithmic logic. An example would be web crawlers used by search engines to automatically explore and catalog web content. Reference: https://docs.microsoft.com/en-us/azure/architecture/data-guide/big-data/ai-overview https://docs.microsoft.com/en-us/azure/architecture/solution-ideas/articles/interactive-voice-response-bot
Question 159
HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
Box 1: Yes - Azure bot service can be integrated with the powerful AI capabilities with Azure Cognitive Services. Box 2: Yes - Azure bot service engages with customers in a conversational manner. Box 3: No - The QnA Maker service creates knowledge base, not question and answers sets. Note: You can use the QnA Maker service and a knowledge base to add question-and-answer support to your bot. When you create your knowledge base, you seed it with questions and answers. Reference: https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-tutorial-add-qna
Question 160
HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
