You have a knowledge base of frequently asked questions (FAQ). You create a bot that uses the knowledge base to respond to customer requests. You need to identi...

You have a knowledge base of frequently asked questions (FAQ).
You create a bot that uses the knowledge base to respond to customer requests.
You need to identify what the bot can perform without adding additional skills.
What should you identify?

A. Register customer purchases. B. Register customer complaints. C. Answer questions from multiple users simultaneously. D. Provide customers with return materials authorization (RMA) numbers.