A company employs a team of customer service agents to provide telephone and email support to customers. The company develops a webchat bot to provide automated...

A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

A. increased sales B. a reduced workload for the customer service agents C. improved product reliability