You are designing an architecture with a serverless ML system to enrich customer support tickets with informative metadata before they are routed to a support agent. You need a set of models to predict ticket priority, predict ticket resolution time, and perform sentiment analysis to help agents make strategic decisions when they process support requests. Tickets are not expected to have any domain-specific terms or jargon. The proposed architecture has the following flow: Which endpoints should the Enrichment Cloud Functions call?
