You are developing an ecommerce web application that uses App Engine standard environment and Memorystore for Redis. When a user logs into the app, the application caches the user's information (e.g., session, name, address, preferences), which is stored for quick retrieval during checkout. While testing your application in a browser, you get a 502 Bad Gateway error. You have determined that the application is not connecting to Memorystore. What is the reason for this error?