An end user's computer has been failing to open its word processing software. An IT technician successfully solves the problem. Which of the following best desc...

An end user's computer has been failing to open its word processing software. An IT technician successfully solves the problem. Which of the following best describes the technician's NEXT step?

A. Restart the computer. B. Contact other users. C. Disconnect the peripherals. D. Document the findings.