Question 31
A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?
A. Operating system updates
B. Remote wipe
C. Antivirus
D. Firewall
Question 32
A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?
A. Data-in-transit encryption
B. File encryption
C. USB drive encryption
D. Disk encryption
Question 33
A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)
A. Scan the computer with the company-provided antivirus software.
B. Install a new hard drive and clone the user's drive to it.
C. Deploy an ad-blocking extension to the browser.
D. Uninstall the company-provided antivirus software.
E. Click the link in the messages to pay for virus removal.
F. Perform a reset on the user's web browser.
Question 34
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
A. .deb
B. .vbs
C. .exe
D. .app
Question 35
A technician is investigating an employee's smartphone that has the following symptoms:
- The device is hot, even when it is not in use.
- Applications crash, especially when others are launched.
- Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.
Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.)
A. Turn on autorotation.
B. Activate airplane mode.
C. Close unnecessary applications.
D. Perform a factory reset.
E. Update the device's operating system.
F. Reinstall the applications that have crashed.
Question 36
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
A. Install alternate open-source software in place of the applications with issues.
B. Run both CPU and memory tests to ensure that all hardware functionality is normal.
C. Check for any installed patches and roll them back one at a time until the issue is resolved.
D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.
Question 37
Which of the following could be used to implement secure physical access to a data center?
A. Geofence
B. Alarm system
C. Badge reader
D. Motion sensor
Question 38
The Chief Executive Officer at a bank recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bank's risk? (Choose two.)
A. Enable multifactor authentication for each support account.
B. Limit remote access to destinations inside the corporate network.
C. Block all support accounts from logging in from foreign countries.
D. Configure a replacement remote-access tool for support cases.
E. Purchase a password manager for remote-access tool users.
F. Enforce account lockouts after five bad password attempts.
Question 39
A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?
A. Disk Cleanup
B. Group Policy Editor
C. Disk Management
D. Resource Monitor
Question 40
Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90c8ee97fa7c211b7673a8
Which of the following BEST describes the purpose of this string?
A. XSS verification
B. AES-256 verification
C. Hash verification
D. Digital signature verification
