When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make ...


CompTIA 220-1102 Exam

Questions Number: 17 out of 64 Questions
26.56%

Question 17
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
A. Have the user provide a callback phone number to be added to the ticket.
B. Assign the ticket to the department's power user.
C. Register the ticket with a unique user identifier.
D. Provide the user with a unique ticket number that can be referenced on subsequent calls.




Previous Questions Next Questions

Question: 1 Question: 2 Question: 3 Question: 4 Question: 5 Question: 6 Question: 7 Question: 8 Question: 9 Question: 10 Question: 11 Question: 12 Question: 13 Question: 14 Question: 15 Question: 16 Question: 17 Question: 18 Question: 19 Question: 20 Question: 21 Question: 22 Question: 23 Question: 24 Question: 25 Question: 26 Question: 27 Question: 28 Question: 29 Question: 30 Question: 31 Question: 32 Question: 33 Question: 34 Question: 35 Question: 36 Question: 37 Question: 38 Question: 39 Question: 40 Question: 41 Question: 42 Question: 43 Question: 44 Question: 45 Question: 46 Question: 47 Question: 48 Question: 49 Question: 50 Question: 51 Question: 52 Question: 53 Question: 54 Question: 55 Question: 56 Question: 57 Question: 58 Question: 59 Question: 60 Question: 61 Question: 62 Question: 63 Question: 64