Question 41
Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?
A. RAID
B. SSD
C. S.M.A.R.T
D. HDD
Question 42
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
A. Determine the next steps to resolve the issue and document it.
B. Design a plan of action to resolve the issue and implement the solution.
C. Document the findings, actions, and outcomes.
D. Establish a theory of probable cause, researching internally or externally as needed.
Question 43
An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?
A. Operating system spoofing
B. Remote software provisioning
C. Indirect software implementation
D. Cross-platform virtualization
Question 44
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?
A. Fiber
B. Cable
C. DSL
D. Satellite
Question 45
An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?
A. Virtualization
B. Clustering
C. Load balancer
D. Round-robin DNS
Question 46
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
A. Inquire about possible changes.
B. File a damage report.
C. Requisition a new scanner.
D. Attempt to clean the scanner.
Question 47
A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?
A. CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD
B. CPU 3.2GHz - 1 core 16GB DDR4 RAM 4TB SSD
C. CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5
D. CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD
Question 48
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:Paper Jam, Jam in Fuser.
Which of the following is the MOST efficient next step the technician should complete?
A. Apply a maintenance kit to the printer.
B. Check the printer paper path to locate any obstructions.
C. Turn the printer on and off to see if the error clears.
D. Replace the fuser.
Question 49
Which of the following is a valid use for PaaS?
A. Off-site backups
B. An application development environment
C. A virtual server installation and configuration model
D. A web application for asset management
Question 50
A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?
A. The print drum is worn and loose, causing the printing to be light in places.
B. The ribbon is low on ink or missing and must be replaced to get proper output.
C. The heating element has failed, and a new one needs to be installed for proper transfer.
D. The wrong type of filament is loaded, preventing it from sticking correctly.
E. The fuser assembly is not calibrated properly, causing it to impact the paper too hard.
